We are happy to offer store credit or exchange any items within 21 days of the original purchase. Items can be exchanged for another size, colour or style as long as the item returned is unworn and in its original condition. Items that have been damaged, soiled or worn will not be subject for exchange.
Items must be returned in the original packaging with hygiene sticker still attached, Guava Babe tags attached and in original drawstring bag. Unfortunately we do not reimburse for the cost of return/exchange shipping costs.
Guava Babe is limited edition swimwear and for this reason we cannot guarantee sizes will be available when exchanging. If the size or style you want is not available you will be given store credit with no expiration date. Guava Babe does not cover customs duties or charges, which may apply depending on your country.
Send us an email to start your exchange process - email@example.com.
We will send you the return shipping address (Sydney, Australia) once we allocate your Returns Authorisation number.
We recommend using a tracked method of delivery. If the return does not reach us then we will not be able to process the item.
We endeavour to process all returns the same day that they arrive in our Sydney office.
Faulty Items -
All of our styles are made with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.
Contact us at - firstname.lastname@example.org
Please follow the care instructions on the label to prolong the life of your garment as we cannot fix colour fading, burring or pulling, lack of elasticity, fabric deterioration, colour running or any other symptoms of normal wear and tear.
See our garment care page here.